About Mercy Community
Central to everything we do is our unwavering mission of mercy drawn from our Catholic heritage and the legacy of the Sisters of Mercy. Our work includes supporting families and young people, people living with disability, and the elderly.
We support our community by providing compassionate care and support to those who need it most. From children to older Australians, and everyone in between, we offer a helping hand to empower young people and their families, enable independence for people with disabilities and ensure dignity and comfort for our seniors.
Our network extends from South East to North Queensland and encompasses urban, rural and remote communities. We have a team of more than 1,500 people who provide support and create hope for tens of thousands of people each year.
Our strategy, mission and values
In 2021 we proudly launched our 2021-24 Strategic Plan—our roadmap for delivering on our mission every day.
Recently, we revised our Strategic Plan. The purpose for this 2022 refresh was to really capture who we are as a harmonised organisation, as we align with Mercy Health and Aged Care Central Queensland. The plan outlines our aspirations for the next three years as a combined organisation includes the goals of our three key service streams: Aged Care Services, Families and Young People Services, and Disability Support.
With five new strategic pillars helping us navigate this 3-year journey; harmonisation, sustainability, practice and clinical excellence, whole of community and people and leadership, we continue the mission of the work of the Sisters of Mercy, as a Ministry of the Catholic Church, under Mercy Partners.
In delivering on this plan, we will be reaching upward, outward, and inwards, always striving to achieve the best outcomes for the people we support as well as supporting and our expanding our amazing Mercy Community team.
Every day we find a way to deliver on our mission.
Valuing, supporting and inspiring people at the heart of the communities and sectors in which we operate.
Ensuring we have the right balance of services with sufficient scale and maturity of practice to ensure longevity of our impact in our community.
Download our Strategic Plan 2021-24
Download our Strategic Plan 2021-24
Our five strategic pillars
Our five strategic pillars will inform our decision-making over the next three years:
The strategy for Mercy Community’s work over the next three years is interwoven with our purpose as a Catholic Ministry of Mercy Partners in the tradition of the Sisters of Mercy. The business decisions we make and the services we provide are—and will continue to be—informed by our enduring mission, vision and values.
Our mission
We are a Catholic ministry continuing God’s mission of mercy—compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities.
Our values
All our work is driven by our following core values…
Living our mission and values
Everything we do must be in service of our mission and consistent with our values
- We will recruit people who share our mission and values
- We will induct and orient people in a way that strengthen their understanding of, and ability to, live our mission and values
- We will reward and manage performance based on our values
- We will have tools and frameworks that help us embed our mission and values in how we do our work everyday
- We will have an Ethics Committee in place to support us in ensuring we stay true to our mission and values in our service delivery in a Catholic Context
- We will find ways to celebrate our mission and values as well as the legacy of the Sisters through events such as Mercy Day and employee recognition programs
