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Home care & community care

Home care & community care

It’s your lifestyle, your way.

We partner with you to develop a tailored home or community care package. 

We partner with you to develop a tailored home or community care package. 

Aged Care Solutions to Suit Every Stage

At Mercy Community, we offer a range of care options, so it’s easy to find the right support at the right time. Whether you’re looking for home care, respite care, residential care, palliative care or dementia care, we can provide the assistance you need now and in the future.

How Home Care Makes a Difference

Independent living for longer

Stay in your home and keep doing the things you love. We’ll make sure you get the support you need to enjoy an active and fulfilled lifestyle.

Expert care where your needs come first

First, we’ll get to know you and learn about your lifestyle, then we’ll create an individualised care package that meets your unique lifestyle needs.

Connection to the things that matter most

Whether it be attending appointments, catching up with friends or enjoying a special event, we’ll coordinate services and transport to ensure you stay connected.

Flexible arrangements for real life

Life changes day-by-day and week-by-week. We give you the flexibility to adapt your level of care as your needs change. It’s your plan, your way.

Peace of mind for families

Reliable, genuine and consistent care gives families peace of mind that their loved one is safe and supported in our Mercy Community.

Ongoing support for changing needs

We will regularly assess your care plan and make sure it’s meeting your needs. If things change, we’ll guide you through your options.

Stay independent with the right help from Mercy Community.​

Stay independent with the right help from Mercy Community.

Stay Active at Home and in the Community

We know that a little help is sometimes all that’s needed to keep you independent in your home and involved in what’s most important to you. Whether it be support with household tasks, transport, social activities, personal care, allied health sessions or exercise classes, we partner with you to maintain a healthy and active life.

Our Services

Domestic Support

Daily tasks, big or small, don’t need to be a barrier to maintaining your independence. Mercy Community is here to support you with your domestic tasks, enabling you to continue the activities you like whilst we assist with the ones you might not. We support you to maintain your home, your way.

No matter what is on your to do list, our friendly team is committed to providing the domestic support you need to retain your independence, safety and comfort in your home.

Health & Wellness

Our dedicated health and wellness specialists can support you with the right nutrition and physical activity advice. We can organise nutritional advice and help you get to regular exercise classes and outdoor activities.

We’ll also coordinate our allied health therapy and appointments with specialists, like physiotherapists, speech therapists, occupational therapists, dentists, optometrists, audiologists and podiatrists. With daily support to take medication or travel to appointments – it’s all part of a tailored plan for better health.

Personal Assistance

There are times when we all need a little extra help. Getting the assistance you need for showering, dressing, toileting or grooming can mean that you’re able to stay independent in so many other ways.

We can coordinate everyday support from professional staff, who make your dignity and comfort their priority. There’s also help available if you need support at other times during the day.

Social & Transport

Our care packages do more than provide support in the home. It helps you live an active and social life, getting out to see friends and do the things you love most.  Enjoy shows, sports and shopping, or visit natural attractions for fresh air and outdoor hobbies.

Of course, we can also help you with routine commitments, such as appointments and errands. It’s all about helping you do what’s most important to you.

Nursing & Clinical Care

If you need more specialised medical support, it’s possible to get help in the comfort of your own home. We’ll make sure you receive expert care in your home and help you attend specialist appointments when needed.

General nursing care, as well as more complex care for dementia, palliation, diabetes and wounds can all be coordinated in the familiar surrounds of home.

Veterans’ Health Care 

This program aims to provide home care services to eligible veterans and their families, ensuring their health, wellbeing, and independence. 

The VHC service encompasses a range of essential support, including domestic help, personal care, respite care and safety-related home maintenance. Our dedicated team of professionals is committed to delivering high-quality care tailored to the unique needs of each veteran. 

To be eligible for the VHC service, you need to have a Veteran Gold Card or a Veteran White Card with an accepted service-related condition. You should be living at home and require low levels of care.  

Please discuss contributions with your referral agency.

Find out more here.

Equipment, Aids & Home Modifications

There’s a range of home modifications and devices that offer simple and accessible solutions to daily problems and inconveniences. The Mercy Community dedicated equipment team can explain the options available to help with mobility, communication, continence and more.

Simple home changes and new technology can make it easy to stay safe and healthy at home. We can explain your options and suggest solutions that will make a real difference.

Queensland Community Support Scheme (QCSS)

The Queensland Community Support Scheme (QCSS) is designed to provide low intensity supports to individuals like you, who may face circumstances impacting your ability to live independently and participate fully in the community.

Whether it’s support with managing your daily tasks, enhancing your self-sufficiency at home, or reducing social isolation by connecting with others, QCSS is here for you. We aim to link you with formal and informal supports and services in your community to best address your unique needs.

Eligibility for QCSS is based on a few criteria. You may be eligible if you are:

  • Under 65 years old (or under 50 years old for Aboriginal or Torres Strait Islander people)
  • Not eligible for the National Disability Insurance Scheme (NDIS)

We understand the importance of living with dignity and maintaining your independence. Let us help you access the supports you need to enhance your quality of life. Get in touch with us today.

Find out more here.

Find out what support we offer in your area...

Not sure what supports you’re eligible for? Visit My Aged Care to find out.

Brisbane Rockhampton Townsville
Home Care packages
Fee For Service
Short-Term Restorative Care
Commonwealth Home Support Programme (CHSP)*
Veterans’ Health Care

We can help you get started today!

Applying for Home Care with Mercy Community is easy.

We can help you get started today!

Applying for Home Care with Mercy Community is easy.

Get in touch

Phone 1300 927 062 to speak to our Customer Experience Centre or submit an enquiry below.

You can tell us a bit about your situation and we’ll explain the Home Care process.


Check your government eligibility (we can help even if you aren’t eligible).

Visit the My Aged Care website or talk to our Customer Experience Centre to learn about your support entitlements. We can assist with your My Aged Care journey and send a referral on your behalf.

If you aren’t eligible, we can provide the support you need at a nominal fee for service. 


Talk about a service plan

We will visit you to talk about your needs and start building a plan that’s right for you.


Finalise your plan and funding

We will work with you to finalise your plan and, if you’re eligible, make sure the right steps are taken for funding. If you are placed on a waitlist for your funding, we can commence your care plan in the meantime at a nominal fee for service. This means you can receive premium home care services from the moment you engage us.


Start getting help at home

Once everything is finalised, your Home Care services can start that very same week.

Create a Home or Community Care Package That Keeps You in Control

Our friendly team at Mercy Community provides the support you need every step of the way.
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Prefer to call? Contact our team on 1300 927 062.

What Families Say About Mercy Community

“My Care Coordinator was just the best.”

I absolutely loved my companion care worker so much that I moved into Mercy Residential Care. My Care Coordinator was just the best.



“Mercy Community is always there for us.”

My wife has loved the residential respite and I’ve been using Home Care services from Mercy for a couple of years.



“She’s always there when I need her.”

My Mercy Community care worker is like a daughter to me, she’s always there when I need her.


The Grange

Looking for more support?

Residential care might be the right choice for you.​

Looking for more support?

Residential care might be the right choice for you.

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Career Pathways

Personal Care Assistant

Enrolled Nurse

Registered Nurse

Clinical Care Coordinator

Facility Manager

Regional Manager

General Manager

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Team Leader

Regional Manager


General Manager

Support Coordinator

Specialist Support Coordinator

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Start your journey with Mercy Community today.

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