Family and Child Connect
Our FaCC services are part of a statewide network funded by the Queensland Government to work with and support families (with children up to 18 years of age) who are experiencing a range of challenges that are impacting the safety, health, wellbeing and/or connectedness of those children or young people.
In some regions we have partnered with other not-for-profit organisations to deliver the best service possible.
FaCC practitioners can provide information and advice over the phone or, should circumstances dictate, engage in person with families or professionals to understand their needs and increase available options.
Program activities
The program works with families to:
- Listen and understand their individual circumstances and how they might best be supported
- Provide brief practical or therapeutic support to move families out of crisis
- Work with and coach professionals who are in contact with families
- Link families to other supports who can help them address their specific needs
Families can self-refer to the program and can also be referred by others with the consent of the family (certain state government services can refer without consent); just call 13 32 64 (13 FAMILY) or complete the online referral form.
More information
Brisbane
Phone: 13 32 64
Email: FaCCBrisbane@mercycs.org.au
Address: 445 Zillmere Road Zillmere QLD 4034
Opening Hours: Monday-Friday: 8.30am-5.30pm
Program Partners: Kurbingui Youth Development
Browns Plains and Beaudesert
Phone: 13 32 64
Phone: 07 3086 6700
Email: Brownsplains.admin@mercycommunity.org.au
Address: Level 1, 3202/10-20 Eastern Road Browns Plains QLD 4118
Opening Hours: Monday-Friday: 8.30am-5.30pm
Moreton Bay
Phone: 13 32 64
Phone: 07 5490 8095
Email: caboolture.admin@mercycommunity.org.au
Address: Suites 28-29 Kingsgate Centre 42-44 King Street Caboolture QLD 4510
Opening Hours: Monday-Friday: 8.30am-5.30pm
Program Partners: Centre Against Domestic Abuse (CADA)
Roma
Address: 35 Queen St Roma QLD 4455
Opening Hours:
Monday, Wednesday to Friday: 8.30 am to 5.30 pm
Tuesday: 8.30 am to 7.30 pm.
Program Partners: Lifeline Darling Downs
Toowoomba
Phone: 13 32 64
Phone: 07 4617 7600
Email: toowoomba.admin@mercycommunity.org.au
Address: 104 South Street Toowoomba QLD 4350
Opening Hours:
Monday, Wednesday to Friday: 8.30 am to 5.30 pm
Tuesday: 8.30 am to 7.30 pm
Program Partners: Lifeline Darling Downs
Townsville
Phone: 13 32 64
Phone: 07 4421 8300
Email: townsville.admin@mercycommunity.org.au
Address: 111 Charters Towers Rd Hermit Park QLD 4812
Opening Hours: Monday-Friday: 8.30am-5.30pm