CTARS cyber incident update
Last Update: 03/06/2022 In late May 2022, Mercy Community was advised by one of its technology vendors “CTARS” (a cloud-based client management system for out of home care services) that an unauthorised third party had gained access to CTARS’ systems, and that a sample of CTARS systems data had been posted on a ‘deep web’ […]
Support Coordination’s huge effort during the recent floods
Now that the waters have receded and the time of highest risk has passed, we would like to shine a light on the incredible efforts of our South and Central Queensland NDIS Support Coordination teams during the February rain event. Combined, these two teams cover what were some of the worst-affected regions, with the Southern […]
Gifts of joy, from young people to aged care residents
As part of encouraging connections between young people and aged care residents, young people in Mercy Community’s residential care programs were invited to make cards and gifts for the people living in aged care—some of whom who’d been unwell. The young people thoroughly embraced the opportunity and put their whole hearts into it, making cards […]
Brisbane seniors get tech savvy thanks to our Home Care team
On April 14, the people we support with Home Care services will have the opportunity to attend a technology workshop, and move toward closing the multigenerational communication gap in families. Marlene Wilson, along with 20 attendees, will learn about the Internet, social media, sharing photos, emojis, apps and online trolling with her grandchildren, in a […]
Volunteer Patty lights up Aged Care with her music
Around the open room, some heads are bowed, and others are looking around with anticipation. Then Patty McCourt arrives for the singalong residents have been waiting for. The piano is opened, and song books are handed out efficiently. It’s a no-nonsense process, done with care and the help of fellow singalong volunteers Ethel and Mary. […]
School Captain, 2022
David* resides in one of our Residential Care and Transition Services (RCaTS) houses and was recently elected School Captain for 2022. Cameron McIntosh, Clinician for the program, works closely with David and tells us more… “David has made significant progress in his ability to display positive behaviour and engagement at school over the past 18 […]
Working together to create a happy outcome
Mercy Community has a number of specialist teams that reach out to vulnerable people in the community. Although we often work separately, sometimes we come together to create an amazing outcome for an individual. The Community Supports team works with vulnerable and isolated people in our community who often live alone at home. They may […]
Christmas Reflection 2021
Now and then, I come across a message that so perfectly encapsulates my thoughts and prayers for our Mercy family, I feel honoured to share it with you all. November 28 marks the beginning of Advent this year, the four-week period before Christmas that celebrates the anticipation and coming of Jesus Christ. Here, Jay Ferguson […]
Meet Brian, our superstar aged care resident
With a little help from fellow residents, Brian has built an entire model township from scratch complete with an operating train track, flower beds and even a local pub. Before retiring, Brian was a high school principal and at 92-years-old he’s not looking to slow down anytime soon. The grandfather and father of five spoke […]
Maureen makes her dream come true
When two people who love musicals get together, the results can be pure magic. Bree Harvey is a Support Worker at Mercy Community. Bree works with people who have a disability, in our Individualised Supports program. Bree first met Maureen in February 2021, in the supported living household Maureen calls home and shares with her […]
