About Mercy Community
Central to everything we do is our unwavering mission of mercy drawn from our Catholic heritage and the legacy of the Sisters of Mercy. Our work includes supporting families and young people, and supporting the elderly.
Our strategy, mission and values
At Mercy Community, we are proud to launch our 2026–2028 Strategic Plan: Forward with Focus, a practical, purpose-led roadmap for the next three years.
Following a period of transformation, we step into this new chapter with clarity, confidence, and deep commitment to the people and communities we serve.
Forward with Focus is about building on what works, strengthening what’s already effective while directing our energy toward where we can make the greatest impact.
This plan is shaped by three guiding priorities:
- Keeping God’s mission of mercy and compassion at the heart of all we do
- Delivering meaningful outcomes for the people we support
- Ensuring financial sustainability for long-term, lasting impact
As we move forward, we’ll continue to focus on what we do best. We will grow thoughtfully, especially in communities we know well and where our strengths meet real needs. Across all areas of Mercy Community we will stay focused on quality, compassion, and community.
The strategy for Mercy Community’s work is interwoven with our purpose as a Catholic Ministry of Mercy Partners in the tradition of the Sisters of Mercy. The business decisions we make and the services we provide are, and will continue to be, informed by our enduring mission and values.
Download our Strategic Plan 2026-28
Our mission
We are a Catholic ministry continuing God’s mission of mercy—compassionately inspiring and supporting people to live hopeful, connected lives within inclusive communities.
Our values
All our work is driven by our following core values…
Compassion
We offer compassion and empathy, taking the time to walk in another’s shoes. We act with kindness and a generosity of the spirit, believing in our mission and nurturing hope and joy amongst the people we support.
Integrity
We are guided by principles of honesty, transparency and accountability, and authentically practice integrity in our work every day.
Dignity
We celebrate the right of a person to be valued and respected for who they are, we embrace the intrinsic worth and diversity of all people, and we strive to learn and grow in our delivery of culturally appropriate practice.
Empowerment
We seek to meet people where they are at, quietly holding a space of unlimited possibility for all people, reducing barriers, expanding choice and achieving potential.